Refresh issue for reporting data
Resolved
Reports are now refreshing at their usual cadence.
Please submit a Zendesk ticket with any ongoing concerns. Thank you!
Posted Jan 22, 2026 - 08:47 CST
Monitoring
The fix is working and the data is refreshed through 1/13.
We hope to see the database jobs work through the rest of the data within the next day or two.
Thank you for your patience as these jobs are catching up.
Posted Jan 20, 2026 - 08:54 CST
Investigating
A refresh issue for reporting data is preventing Power BI reports from returning data for 2026.
We are working through a fix.
These reports and other reports may have data gaps for the next several days as a series of refreshes runs sequentially.
We apologize for the inconvenience.
Posted Jan 14, 2026 - 17:26 CST
This incident affected: BCycle Admin (DEN - BCycle Admin, PHL - BCycle Admin, LAX - BCycle Admin).