All Systems Operational

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For 24-hour BCycle operator support, you can reach us at (267) 952-6469.
For accelerated support during business hours (M-F 8-5), please visit the BCycle Help Center

Uptime over the past 90 days. View historical uptime.
Portal API Operational
DEN - Portal API Operational
PHL - Portal API Operational
LAX - Portal API Operational
Kiosk Client and 3.0 Dock System Services Operational
IoT Hub Operational
Service Fabric Operational
Stream Analytics Operational
3.0 Dock Monitor Operational
Kiosk Client Installation Operational
BCycle Admin Operational
DEN - BCycle Admin Operational
PHL - BCycle Admin Operational
LAX - BCycle Admin Operational
Identity Service Operational
Program Websites Operational
3rd Party Services Operational
Stripe Checkout.js Operational
Credit Call - Hosted Payment/eKashu Operational
Twilio SMS Long Code, North America Operational
GBFS Operational
MDS Operational
BCycle Mobile App Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 9, 2026

No incidents reported today.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

Intermittent authentication failures & Elevated Error Rate in Program Service
Resolved - This incident is now resolved and the infrastructure fix validated.
Sep 7, 10:37 CDT
Monitoring - We have applied a fix to our infrastructure and are seeing error rates return to normal levels. We will continue to monitor the situation to ensure the problem is fully resolved.
Sep 7, 08:06 CDT
Identified - We have identified an issue causing intermittent failures across Portal API, Program Service, kiosks, and the BCycle Mobile App. Affected requests fail sporadically, most requests succeed, and retrying a failed request is likely to resolve the problem. We are working towards a solution and will update this status page with our findings and any fixes we apply.
Sep 6, 22:24 CDT
Investigating - We are currently investigating an issue causing elevated error rates within Program Service.
Sep 6, 16:48 CDT

Sep 6, 2026

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Sprint 47 Deployment
Completed - The scheduled maintenance has been completed.
Sep 2, 22:18 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 22:00 CDT
Scheduled - The following systems are planned for Deployment:

- Portal (Worker)
- Azure Functions

If you experience issues outside this planned timeline, please contact our after hours call center at 1-(267) 952-6469 to leave an emergency message for our team. For notes related to this release, please check the Software Release section of the BCycle HelpCenter post-deployment.
Sep 2, 16:05 CDT

Sep 1, 2026

No incidents reported.

Aug 31, 2026

Admin Login and Service Issue
Resolved - This incident has been resolved.
Aug 31, 08:44 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 28, 07:05 CDT
Update - Investigation is ongoing, we will continue to update as we learn more.
Aug 28, 06:28 CDT
Investigating - We are currently investigating an issue with problems logging into admin and will continue to update here as we learn more.
Aug 28, 05:27 CDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

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