For 24-hour BCycle operator support, you can reach us at (267) 952-6469.
For accelerated support during business hours (M-F 8-5), please visit the BCycle Help Center
Portal API
Operational
DEN - Portal API
Operational
PHL - Portal API
Operational
LAX - Portal API
Operational
Kiosk Client and 3.0 Dock System Services
Operational
IoT Hub
Operational
Service Fabric
Operational
Stream Analytics
Operational
3.0 Dock Monitor
Operational
Kiosk Client Installation
Operational
BCycle Admin
Operational
DEN - BCycle Admin
Operational
PHL - BCycle Admin
Operational
LAX - BCycle Admin
Operational
Identity Service
Operational
Program Websites
Operational
3rd Party Services
Operational
Stripe Checkout.js
Operational
Credit Call - Hosted Payment/eKashu
Operational
Twilio SMS Long Code, North America
Operational
GBFS
Operational
MDS
Operational
BCycle Mobile App
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved. Automatic app updates to version 5.10.3 will continue to rollout from the app stores in the coming days. Please continue to advise users to update to app version 5.10.3 if they are experiencing any issues with currency conversion problems.
Jun 4, 16:44 CDT
Monitoring -
A new version of the BCycle app, 5.10.3, has been released to handle this issue on iOS and Android. Users encountering currency conversion issues should be advised to update to the latest version of the app. All users with automatic updates should receive this version over the coming days. Users can find the app version in the app stores and on the About BCycle page in the BCycle app.
Jun 3, 22:19 CDT
Identified -
We have identified an issue with payment processing in the mobile app on iOS devices. For users who are checking out on a device with a non-U.S. region selected, transactions will be sent to Stripe for an incorrect U.S. dollar value. We are working on a fix and will continue to update as we prepare to release a new app version and resolve this issue.
Jun 2, 19:19 CDT
Resolved -
This incident has been resolved.
Jun 4, 16:43 CDT
Monitoring -
The hot fix for this issue has been released. We expect account creation issues with a 'Processing Error' to be resolved for all users. We will monitor the results over the next 24 hours.
Jun 3, 22:18 CDT
Identified -
We are receiving reports that users who are attempting to create a new account with emails used in other programs are receiving errors. We have identified the issue and are working on a fix for this!
In the meantime, a workaround has been identified to help users create their new accounts in a new program. Users can delete their account in the additional program, or use a different email.
When the fix is implemented, users will be able to have accounts across programs using the same email.
We are also aware that some users have reported payment issues on the review purchase page. We believe this is also due to the issues with emails already being in use within another program and should be resolved alongside the account creation issue.
We appreciate your patience as we work to get the issue resolved!
Jun 1, 16:41 CDT
Completed -
The scheduled maintenance has been completed.
Jun 3, 22:20 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 22:00 CDT
Update -
We will be undergoing scheduled maintenance during this time.
Jun 3, 09:57 CDT
Update -
Note: Deployment is scheduled for 10pm CDT.
Jun 3, 22:00 CDT
Scheduled -
Our team will be releasing a hot fix to address the account creation bug described here on June 1 in the issue "BCycle Mobile App - Multiple Accounts Across Programs." This release to the Portal API will incur minimal downtime.
Additional work is in progress to address the bug described here on June 2 with the post "Issue with Payment Processing." A fix is being tested and is planned to be released with a BCycle app release within the next several days.
Jun 3, 22:00 CDT