For 24-hour BCycle operator support, you can reach us at (267) 952-6469.
For accelerated support during business hours (M-F 8-5), please visit the BCycle Help Center
Portal API
?
Operational
DEN - Portal API
Operational
PHL - Portal API
Operational
LAX - Portal API
Operational
Kiosk Client and 3.0 Dock System Services
?
Operational
IoT Hub
?
Operational
Service Fabric
?
Operational
Stream Analytics
?
Operational
3.0 Dock Monitor
?
Operational
BCycle Admin
?
Operational
DEN - BCycle Admin
Operational
PHL - BCycle Admin
Operational
LAX - BCycle Admin
Operational
Identity Service
?
Operational
Program Websites
?
Operational
3rd Party Services
?
Operational
Stripe Checkout.js
Operational
Credit Call - Hosted Payment/eKashu
?
Operational
Twilio SMS Long Code, North America
Operational
GBFS
?
Operational
MDS
?
Operational
BCycle Mobile App
Operational
90 days ago
99.98
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Aug 6, 22:16 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 22:00 CDT
Scheduled -
The following systems are planned for Deployment:
- Portal
If you experience issues outside this planned timeline, please contact our after hours call center at 1-(267) 952-6469 to leave an emergency message for our team. For notes related to this release, please check the Software Release section of the BCycle HelpCenter post-deployment.
Aug 6, 13:40 CDT
Resolved -
This incident has been resolved.
Aug 4, 09:16 CDT
Monitoring -
A fix has been implemented and we are continuing to monitor the system.
Aug 4, 08:29 CDT
Update -
We are continuing to investigate the issue, we have updated to include parts of the system where we are seeing additional impact.
We have some reports from operators of issues with maintenance checkouts and trips not fully updating in PHL admin - although LAX and PHL Admin overall appear to be mostly operational.
We will continue to update the status page as we know more and work towards resolving the issue.
Aug 4, 07:51 CDT
Investigating -
We are aware that BCycle Admin for DEN and the BCycle mobile app is currently experiencing issues. We are actively investigating the issue and will update the status page as we know more.
Aug 4, 07:14 CDT